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Refund policy

Company Information:

Pick Your Passport Ltd

82a James Carter Road Mildenhall, Suffolk, IP28 7DE, United Kingdom

Company Number: 13717773

Thank you for choosing Pick Your Passport Ltd. We strive to provide you with high-quality products and exceptional customer service. This refund policy outlines the terms and conditions for requesting a refund for your purchase from our company. Please read this policy carefully before making a purchase.

  1. Order Cancellation and Refund Eligibility:
    1.1. If you wish to cancel your order, you may do so within 24 hours of placing the order. Orders cancelled within this time frame are eligible for a refund.
    1.2. To request an order cancellation, please contact our customer support team from this website with your order details.
    1.3. Refunds for orders cancelled within 24 hours will be processed within 30 days of the cancellation request.
    1.4. If your order has already been shipped and is out for delivery, you may still request a refund, but the refund will be processed at most 30 days after the delivery of the goods.

  2. Refund Process:
    2.1. To initiate a refund request, please contact our customer support team on this website.
    2.2. When contacting us, please provide your order number, the reason for the refund, and any supporting documentation or evidence, if applicable. 2.3. We reserve the right to request additional information or evidence to process your refund request.
    2.4. Once your refund request is received, we will review it and notify you of the approval or rejection of your refund.
    2.5. If your refund request is approved, we will initiate the refund using the original payment method used for the purchase.
    2.7. If you wish to return a product due to a fault, damage, or if the product does not match the description, we will cover the cost of return postage. 

  3. Refund Limitations and Exclusions:
    3.1. Refunds will only be issued for eligible orders as described in section 1. 3.2. Refunds will not be provided for products that have been damaged due to customer misuse, negligence, or improper handling.
    3.3. We reserve the right to refuse a refund if the returned product is not in its original condition or has missing parts or accessories.
    3.4. Shipping and handling charges are non-refundable, except in cases where an incorrect or defective product was shipped.

  4. Contact Information: If you have any questions or concerns regarding our refund policy, please contact our customer support team via this website. We will be happy to assist you and address any inquiries you may have.

Note: This refund policy is in compliance with UK consumer protection laws and regulations. By making a purchase with Pick Your Passport Ltd via , you acknowledge and accept the terms and conditions stated in this refund policy.

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